| Customer Service |
HOMEJAMES GUARANTEE
The home, james! Collection is proud of our service, our products and our customers.
That is why we have a 100% satisfaction guarantee behind every purchase.
If, for any reason, you are not completely satisfied with your gift,
we'll exchange it or refund the credit card used for purchase
Return Policy
Please contact us at 631-329-8878 and we will issue a return authorization number.
Just include this number in your package when you return it to us at home, James! 55 Main Street Easthampton, NY 11937.
For your own security, please use an insured carrier such as UPS or Federal Express for your return. .
SHIPPING AND PROCESSING CHARGES
Our shipping and processing charges include all of the costs of getting our goods to you - from processing your order to packing your boxes and delivering them to your doorstep. We currently only deliver to the United States and use UPS as our carrier. We offer you two options for delivery: our standard service will get your items to you within 10 business days from receipt of your order, assuming items are in stock. Most items will arrive within one week. For an additional charge of $25.00, we will expedite your order. If you are ordering a gift for a special occasion, we urge you to contact us and we will work with you to ensure the gift arrives on time.
| Order Total | Shipping and Processing Charges |
| $25.00 - $50.00 | $8.50 |
| $50.01 - $75.00 | $10.50 |
| $75.01 - $100.00 | $13.50 |
| $100.01 -$150.00 | $16.50 |
| Over $150.00 | Add 12% of merchandise total |
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